Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

Role Overview:

As a Loyalty Manager at Neo Group, you will play a key role in strengthening relationships with our most valued players. This role blends VIP account management with retention strategy, focusing on creating tailored experiences that drive engagement, loyalty, and long-term player value. You'll act as a trusted point of contact for international VIP players, ensuring they receive a seamless and rewarding journey.

What You'll Do

Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat
Reactivate, upsell, and escalate users to the VIP level when appropriate
Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses
Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience
Execute retention campaigns and reward offers while tracking performance
Maintain timely communication with players based on their activity

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand

Requirements

Proven experience in customer service, CRM, or user engagement
Excellent communication skills, both written and verbal, in English and at least one other native language
Ability to build trust with players without relying on excessive bonuses
Familiarity with iGaming products and user behavior
Comfortable working with performance KPIs and analyzing user activity reports
Proactive, autonomous, and organized
Proficient with CRM tools, Slack, and other dashboards

Nice to Have

Previous experience with VIP users or retention in the industry
Experience in a fast-paced, performance-driven environment

This is a fantastic opportunity to join a growing team and make a direct impact on our international markets. If you're a skilled relationship-builder with a passion for gaming, we encourage you to apply.

Benefits

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Loyalty Manager (French Speaking)

Job Description