FULL TIME
SAN GILJAN, MALTA
SHIFT
29 October 2026
Ref: 456443

We are seeking a friendly and customer-focused Customer Support Associate to handle enquiries across multiple communication channels and provide prompt, professional support.

Key Responsibilities: -Respond to customer enquiries via phone, email, live chat, social media, and in person. -Resolve customer issues efficiently and professionally. -Record customer interactions, enquiries, complaints, and actions taken. -Build positive and lasting customer relationships. -Support customer service goals, KPIs, and satisfaction targets. -Escalate unresolved issues to the appropriate team when required. -Contribute to improving the overall customer experience.

Profiles

ISCED Level: Upper secondary education - Level (3)

Competencies

Deal with customer complaints (grant discounts, clarify regulations...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Inform customer about product characteristics; advise customer on his/her choice
Register activities data (log, register for incidents or complaints...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €7.25-7.75 per hour

Customer Support Associate

Job Description