FULL TIME
BIRKIRKARA, MALTA
FULL DAY
27 October 2026
Ref: 456166

We are seeking for a team member who will be responsible for addressing customer inquiries, resolving complaints, and providing detailed information about services.

Assisting customers with their queries and resolve issues via phone, email or social media -Ensuring customer satisfaction and providing professional customer support -Understanding customer needs and identifying sales opportunities -Engaging with customers by making regular follow-up calls -Maintaining updated knowledge of company products and services -Providing feedback on the efficiency of the customer service process -Recording and maintaining customer information and interactions -Identifying and assessing customers’ needs to achieve satisfaction -Building and maintaining profitable relationships with key customers -Working closely with sales and marketing teams to improve product offerings and customer experience

Profiles

If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.

PROFILE 1

Language

Reading

Speaking

Understanding

Writing

ENGLISH

TURKISH

Subjects:

Subject Level Grade

CUSTOMER CARE

Competencies

Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Inform customer about product characteristics; advise customer on his/her choice
Fill in digital follow-up documents
Register activities data (log, register for incidents or complaints...)
Introduce oneself on the phone. Check identity and data of the person one is speaking to (customer number, address...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)
Collect opinions, remarks or complaints and transfer them (can include surveys)
Handle: incoming calls (consumer service, take orders, provide assistance to customers...)
Handle: outgoing calls (customer loyalty, canvassing for customers, sales to private individuals and companies...)

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €1,300-1,400 per month

Customer Relations Specialist

Job Description