Join Novibet as VIP Account Executive!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for providing excellent customer service and retention in VIP clients, and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritizing growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

We are looking for passionate and driven individuals to join our VIP Account Management Department as VIP Account Executives and help build the foundation of this exciting team.

What you will work on

Manage and develop relationships with assigned VIP players.
Deliver personalized communication and premium player experiences.
Understand player behavior and preferences to increase engagement and loyalty.
Collect feedback and identify opportunities to improve the player experience.
Proactively support retention activities and reduce risks.
Collaborate with internal teams to resolve player needs.
Maintain accurate player records and document interactions.
Represent a professional, player-first approach at all times

What you bring

9+ months within the company or completion of a performance review cycle.
6+ months in current role after promotion
1-2 years of experience in Customer Support, Sales, Account Management, or VIP Operations
Strong communication skills with the ability to build relationships and trust.
Detail-oriented with a proactive, "extra mile" mindset.
Understanding of player lifecycle, retention strategies, and player behavior.
Ability to manage priorities while maintaining high service standards.
Fluent in Greek and English (written and spoken)

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:

💰Competitive Compensation: Attractive salary and bonus scheme
🧑‍⚕️Health insurance: Group health & medical insurance package
💻Top-Notch Equipment: All the tools you need for your role
🚀Career Growth: Focused career development, performance management, and training opportunities
🚗Alternative Transportation: Shuttle buses & Carpooling options
🌍Inclusive Environment: A welcoming, international, and multicultural team
🎉Engaging Activities: Exciting events, sports, and team-building activities
🏋️‍♂️On-Site Gym: Free access to our in-house gym to keep you energized

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin

VIP Account Specialist

Job Description