Job Description

Our partner is a growing international business operating across multiple brands and is looking for a Korean Customer Support Agent to join their team in Cyprus.

In this role, you will provide professional customer support in Korean and English, assist customers with account related questions and general queries, and help ensure a clear, timely and positive customer experience across different communication channels

Location: Nicosia, Cyprus - On Site - Shift Based

Responsibilities

As a Customer Support Agent, your broad responsibilities will include but are not limited to:

Handle customer inquiries through different communication channels in a professional and efficient manner
Provide support across multiple brands, ensuring a consistent and high quality customer experience
Assist customers with account questions, general queries and service requests
Identify, investigate and resolve customer issues in a timely manner
Maintain accurate records of customer interactions, feedback and complaints
Work with internal teams to ensure customer concerns are addressed properly
Stay updated on product knowledge, company policies and procedures
Support customers in Korean and English with clear and professional communication

Requirements

Fluent Korean, written and spoken
Good level of English, written and spoken
Previous experience in customer service, customer support, sales, telephone support or a customer facing role
Comfortable working shifts, weekends and public holidays
Strong communication and problem solving skills
Open to relocation to Cyprus
Previous iGaming experience is considered an advantage
Experience supporting customers through live chat, email or phone
Additional languages are considered an advantage

What’s in it for you?

Our partner offers an exciting opportunity to join a growing international business in Cyprus. This role is suitable for someone who wants to develop their customer support career, work in a multicultural environment and be part of a team with strong growth plans.

Benefits

Relocation support to Cyprus
Visa support
Private medical insurance
Career growth opportunities

We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.

Customer Support Agent (Korean Speaking)

Job Description