Bank of Valletta p.l.c. is seeking to recruit new Team Members in its numerous Branches around Malta.

The job holder will ensure a continuous customer-centric approach, providing clients with the best service possible to fit their financial requirements.

What will you be doing?

Greeting customers
Responding to customers’ queries
Assisting customers in their basic banking needs, including the provision of cash services
Providing an excellent and timely service to customers
Assisting in the monitoring of schedules and customer meetings
Ensuring compliance with the Bank’s policies and procedures

In addition to the specific functions, management may assign more duties as required for the job from time to time.

What should you have?

As per standard requirements, be in possession of a minimum of 4 O' levels at Grade 5 or C or better, including in English Language (other Financial-related MQF Level 3 and 4 equivalent or higher educational paths may be considered)
Be fluent in Maltese and English (speaking and writing)
Be highly responsible, committed, customer-centric, and an excellent team player
Possess good communication, analytical and negotiation skills
Be proficient with Microsoft Office computer applications

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role

Here’s what’s in it for you:

Bank Holidays and additional vacation leave days over and above the statutory entitlement
Free basic health insurance
Accredited training programs from our BOV Learning Academy
Study leave is when employees decide to further their studies on a part-time basis
Staff home loan rates for your dream home and other credit facilities at reduced interest rates
Voluntary Occupation Pension Scheme (VOPS)
Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct and Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment. All employees are also expected to demonstrate accountability, integrity, and sound judgement in the identification, monitoring, management, and mitigation of risks. Employees must act in accordance with the Bank’s Risk Appetite Framework and be aware of the requirements set out within the Risk Management Framework, ensuring that risk considerations are embedded in their day-to-day decision-making and activities.

The Bank ensures a fair, transparent, consistent, and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Clerk Teller (Branches)

Job Description