Middlesea Assist Ltd in Malta is looking to recruit a Customer Contact Centre Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our clients’ insurance queries.

Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on-the-job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardising the level of service given to all its customers.

Duties to include, but are not limited to

Provide first-line insurance customer support
Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
Working closely with other internal departments in resolving customer queries
Issuing and sending client documentation

Qualifications and skills

Minimum of a secondary level of education
Fluency in written and spoken Maltese and English
Be computer literate and familiar with Microsoft Office applications
Must be outgoing and have a positive attitude, together with the ability to relate well with our customers
Be an excellent team player and work well under pressure
Portray problem-solving skills and a strong customer-oriented attitude
Telephone etiquette, communication and organisational skills are a must
Experience in the following sectors is considered an asset: insurance, contact centre, customer care

Benefits upon employment

Paid breaks and comfort breaks
Towing and home assistance benefit
Discounted insurance products
On-the-job training throughout your career
Birthday leave

After successful completion of the probation period candidate will be entitled to

1-2 days hybrid working
Production bonus
Health insurance (Group Health Insurance Plan)
Sponsorships for professional qualifications and training

After one year of employment

Variable salary

Applicants are kindly requested to submit a CV together with a covering letter via the Apply button.

Customer Contact Centre Representative

Job Description