A Shift Leader ensures efficient operations, leads the team, and provides attentive, courteous service in a fast-paced environment.

Responsibilities

Build and maintain positive client and customer relationships
Plan, supervise and control various operations whilst working closely with the direct manager
Ensure that the service team is well managed
Ensure that a high quality of product and service is maintained in the venue to ensure guest satisfaction and safety
Complete daily operational tasks in a timely manner
Conduct briefing meetings with restaurant personnel
Ensure that restaurant employees are in proper uniform and adhere to the venue’s appearance standards
Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
Inspect facilities regularly and enforce strict compliance with health and safety standards
Oversee preparation of daily summary reports
Be knowledgeable of all services and products offered by the restaurant
Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
Resolve any customer complaints as needed
Suggest changes to operating standards to improve efficiency of work
Set departmental goals and create plans of action for achieving them

Qualifications & Assets:

At least 1 year experience working in a similar position
Ability to work on a shift basis including evenings, weekends, and public holidays
Ability to integrate and work well in a team environment
Ability to diffuse tense situations and resolve conflicts
Ability to make decisive decisions, delegate responsibilities and maximize resources
Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
Possess an eye for detail and ability to work under pressure
Strong leadership and organisational skills
Strong written and verbal communication skills
Strong problem solving and trouble shooting skills
Self-motivated with the ability to work in a fast-moving environment
Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)

Shift Leader

Job Description