As Thomas Smith and Co. Ltd., part of the PB Group, continues to expand its operations, we are looking for a motivated and commercially minded individual to join us in the Assistant Sales Manager role to support business development, strengthen client relationships, and guide the sales team in achieving its objectives.

Role Purpose

The Assistant Sales Manager supports the development of new business opportunities, manages customer relationships, and assists in driving sales performance. The role involves supporting and guiding the sales team, reviewing selected quotations, monitoring sales activities and KPIs, and working closely with management and other departments to ensure high standards of service delivery and compliance with company procedures.

Role Description

Client acquisition: Identify and approach potential clients to generate new business.
Relationship management: Build and maintain strong relationships with existing clients to encourage repeat business.
Sales presentations: Prepare and deliver presentations showcasing the company's logistics services.
Market research: Analyse market trends and competitors to identify new business opportunities.
Negotiation: Negotiate contracts and pricing with clients to close deals.
Customer support: Provide ongoing support to clients and address their concerns.
Sales reporting: Monitor sales activities and report performance to management.
Collaboration: Work closely with operations, customer service, and other departments to ensure smooth service delivery.
Target achievement: Meet or exceed agreed sales targets.
Product knowledge: Keep up to date with the company's logistics services and industry developments.
Lead generation: Generate leads through networking, cold calling, and industry events.
Proposal development: Prepare proposals and quotations tailored to clients' needs.
CRM management: Maintain accurate customer information and sales records in the CRM system.
Feedback collection: Gather client feedback to improve services and customer satisfaction.
Problem solving: Address and resolve logistical issues arising during the sales process.
Compliance: Ensure sales activities comply with company policies and industry regulations.
Strategic planning: Contribute to sales strategies and plans to achieve business objectives.
Sales team support: Provide guidance and support to the sales team.
Quotation review: Review and validate selected quotation types and quotations prepared by Sales Executives in training.
KPI and workload support: Support management with KPI targets, analysis, and workload assessments.
Sales compliance: Supervise compliance with sales duties and procedures.
Complaints and escalations: Handle customer complaints effectively and assist with escalations when necessary.

Requirements

Minimum of 2 years’ experience within the freight forwarding or shipping service provider industry.
Proficiency in English and Maltese, both written and spoken.
Good proficiency in relevant software applications.
Strong communication, negotiation, and interpersonal skills.
Good organisational and problem-solving abilities.
A customer-focused approach and the ability to work towards sales targets.

Benefits

Permanent, full-time position.
Opportunities for professional growth and development.
Range of staff benefits.

Interested in joining our team?

If you have the relevant industry experience and are ready to take the next step in your sales career, we would love to hear from you. Apply now and become part of our team!

Assistant Sales Manager

Job Description