Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specialising in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Job Role

To act as a main link between the customer and the Company and be instrumental in anticipating, highlighting, and following up on anything that effects in any way customer service.

Key Responsibilities

Responsible for actioning any incoming orders and other correspondence from customers.
To follow up on instructions already issued in connection with customer service.
To highlight envisaged problems that would affect customer service.
To go back to the customer on known parts to be missed as per feedback from either the customer service manager and / or production planning department.
To highlight where inadequate tooling is available against major parts.
To highlight the need of a replan to production planning when carrying out revision exercises.
To carry out all duties as per relevant section and Quality Assurance Procedure.
To follow up, expedite and see that negotiated parts are shipped as reviewed.
To go through the suspended items and take up with the customer accordingly
To ensure that data and pricing of orders are entered into the computer system as appropriate.
To send at the beginning of each month the overproduction stock list and updated orderbook.
To update customer schedules and communicate changes to production planning.
Any other task which may arise in line with the role.
Compliance with the requirements of the ISO14001 environment management system and the ISO45001 occupational health and safety management system.
Responsible for reporting any hazards / near misses / incidents immediately that you’re aware of to the area management.

Qualifications and Skills:

G.C.E. O’ level standard
Fluency in as many foreign languages as possible
Good knowledge of shop floor practices
Ability to communicate with all strata of management and employees
Ability to work under pressure and with minimum supervision
Very good customer-care skills

Working Hours:

Working hours might also include work between 10 pm of one day and 6 am of the following day, and the employee agrees to this

Customer Liaison Officer

Job Description