About the Function

The Data Management & Business Intelligence (DMBI) function enables the MFSA to effectively manage, govern and leverage its data and digital information assets. It is responsible for data management and governance, data quality, enterprise reporting and analytics, business intelligence, records management, and key data platforms and solutions that support regulatory supervision and decision-making. DMBI works across the organisation to ensure data is trusted, accessible, well-governed and transformed into actionable insight, while enabling the Authority's broader digital and data strategy. This role forms part of the Data Solutions team within the Data Management and Business Intelligence function. The team is pivotal in driving business efficiency and operational excellence by leveraging new and cutting-edge technologies and systems, primarily focusing on the Authority's supervision and electronic records management processes. The team is dedicated to the development, implementation and continuous improvement of the Authority's new digital solutions and ensuring its alignment with business objectives, thereby enhancing data quality, integrity, user productivity and the overall user experience.

About the Role

The Senior Application Support & Administration Officer is responsible for providing technical support, administration, and operational oversight for the Supervisory Cycle Management System (SCMS), a PEGA-based solution, the Records Management System (RMS), and other applications supported by the Data Solutions team. The role focuses on ensuring the stability, availability, and efficient day-to-day operation of these systems through technical troubleshooting, system monitoring, documentation management, and the implementation of continuous improvement initiatives.

This role focuses on technical investigation, troubleshooting, and resolution of issues escalated beyond the Service Desk (Level 1). The selected candidate will also be expected to provide guidance, coaching, and knowledge-sharing to Service Desk analysts to improve first-line support capabilities. The role involves analysing system behaviour, reviewing logs, replicating issues, and collaborating with Level 3 teams by providing detailed technical findings to support deeper investigation and resolution.

Senior Application Support & Administration Officer

Job Description