Join a leading multinational online banking institution at the forefront of digital financial innovation. With a global presence and cutting-edge solutions, we empower customers worldwide through secure, user-friendly banking experiences.

Tasks

Proactively pursue new sales opportunities by implementing designated strategies and directives.
Meet sales targets and deadlines set by the team.
Collaborate with fellow team members to enhance process efficiency and achieve better outcomes.
Handle customer onboarding and verification following operational procedures and policies.
Gain a deep understanding of the organization's products and ensure accurate information is provided to customers.
Address customer inquiries promptly through email, SMS, and phone channels.
Deliver exceptional customer experiences.
Liaise closely with various departments within the organization, particularly in payments and collections, to ensure smooth and transparent interactions.
Uphold the organization's code of ethics and related policies.
Contribute to the production of sales reports.
Participate in the training and mentoring of team members.
Assist in documenting operational procedures for the team.
Offer suggestions and ideas for enhancing operational systems, processes, and procedures.
Undertake additional tasks as assigned by the team leader.

Requirements

Have minimum 1 year of experience in Telesales, Cold Calling or Online Customer Support
Possess a higher education qualification.
Proficient in English and Spanish (native) languages.
Demonstrated experience in sales of financial products.
Familiarity with customer onboarding and documentation verification processes.
Quick learner with a passion for sales.
Strong communication skills with a focus on achieving results.
Ability to work independently.
Good proficiency in Microsoft Office tools, particularly Excel.

Triskel Consulting

Salary: €20,000-22,000 per year

Spanish (ES) speaking Sales and Customer Service Officer

Job Description