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Our client is a fast-growing, fully licensed iGaming company. They run online casino and sportsbook brands for players across Europe, and they're now looking for Dutch-speaking Customer Support Agents to join their international team in St. Julian's, Malta.

It's a great chance to start or grow your career in one of Europe's most dynamic industries. You'll live on a sunny Mediterranean island with over 300 days of sunshine a year, and you'll be surrounded by colleagues from more than 40 countries.

Key Responsibilities

Help Dutch and Belgian players through live chat and email, and sometimes by phone
Answer questions about accounts, deposits, withdrawals, bonuses and promotions
Guide players through the verification (KYC) process
Promote responsible gaming and flag any concerns to the right team
Work closely with the Payments, Risk and VIP teams to solve cases fast
Follow set processes and keep service quality high

Requirements

Fluent Dutch (native or near-native)
Good English skills
Able to relocate to Malta and work on-site in the office
Positive, social and solution-oriented mindset
Comfortable working shifts on a 24/7 rotating schedule
Previous customer service experience is a plus, but not required. Full training is provided
Interest in online gaming or sports is a bonus

What's Offered

Full relocation package: flights, airport pickup, temporary accommodation and help finding an apartment
Fixed salary plus monthly performance bonus
Paid training program, with no iGaming experience needed
Private health insurance
Free lunch in the office and a modern workplace close to the sea
Regular team events, parties and company trips
Clear career paths into VIP, Payments, Risk or Team Lead roles
Multiple start dates available

Dutch Customer Support

Job Description