ABOUT THE ROLE

Are you a detail-oriented professional with a passion for IT support, security compliance, and continuous learning? We are looking for a proactive Service Desk Analyst to join our team!

In this role, you will be at the front line of our IT operations - managing user access and permissions, troubleshooting technical issues, and ensuring seamless service delivery in line with established SLAs. You will play a key role in maintaining our support knowledge base, conducting system audit reviews, and expanding your technical skill set in MySQL databases and Identity & Access Management (IAM) systems.

If you thrive in a structured environment, take initiative, and are eager to grow both personally and professionally, we'd love to hear from you!

YOU WILL BE RESPONSIBLE FOR:

Provisions, maintains, reviews and removes access / privileges for users.

Ensure that requests are in-line with SLAs and updated efficiently and effectively.

Works with other departments, providing necessary support for user access incidents / issues.

Responsible for identifying and delivering improvements to the knowledge base, support processes & tools.

Maintaining the IT Asset register.

Learn about our Systems in order to be able to provide support to our users.

Logging customers support issues raised via our ticketing system

Carrying out basic investigation, gathering of information and troubleshooting.

Keeping users updated on the status of their support issues.

Escalating issues to the relevant teams.

Performs other duties as assigned.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

Familiar with Linux Systems

Familiar with MySQL

Familiar with Virtual and Cloud Environments

Familiar with IAM Systems

Strong Troubleshooting skills

Attention to detail and ability to follow process and procedures

Good command of written and spoken English

Quick learner and willing to improve own skills continuously and adapt to change in a fast-moving atmosphere

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices worldwide.

BENEFITS

4 weeks of Workation (T&C apply)

Well-being allowance to support your active lifestyle

Private health insurance

Discounts across a range of retailers, gyms, bars & restaurants

We offer an employee assistance program that can provide help and guidance during challenging moments.

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

As our company working language is English, we'd like to see your CV in English, please

Identity and Access Management Analyst

Job Description