Company Description Commercial Account Manager | Malta Fyorin is a payments and financial operations platform that helps businesses automate and monetisethe movement of money across bank accounts, payment methods and currencies. We help financeteams remove up to 90% of the manual work from their financial operations. We're now a fast-growing scale-up serving over 500 clients worldwide, and many of them came to usthrough recommendations from other customers. Our growth has been featured in EU-Startups, MPEand more. We've won several industry awards and been nominated for others, including the Cards & Payments Awards in the UK. As we keep expanding globally, we need you to help take Fyorin to the next level. That's why we're looking for a Commercial Account Manager. You'll own a portfolio of existingcustomers and be responsible for growing the revenue they generate, by helping them get more valuefrom Fyorin and expanding their use of our products. You'll also play a part in bringing new clients onboard. This role sits within our commercial team, reports directly to the CEO & Co-founder, and iscentral to our revenue growth. Job Description Responsibilities

Own and grow revenue across your portfolio of customers, with clear targets for upsell, cross-sell and account expansion
Identify upsell opportunities by understanding each customer's business, payment flows and growth plans, and present the right products, features and pricing tiers
Build and manage an expansion pipeline, forecasting accurately and closing deals
Spot accounts that aren't fully using the platform and turn them into higher-value customers
Identify customers at risk of churning and turn them around
Manage customer onboarding so new clients get value quickly and are set up for future growth
Act as the main commercial point of contact for your customers, building strong, trusted relationships with finance leaders and decision-makers
Generate new business through referrals, introductions from existing customers and targeted outreach, and take new prospects from first conversation to signed contract
Turn happy customers into product ambassadors who refer others to Fyorin
Be the voice of the customer internally, bringing real insights to the product and leadership teams

Qualifications What you'll need to be successful

3+ years' experience in a B2B commercial role such as account management, sales or customer success, with responsibility for revenue
A proven track record of upselling or expanding existing accounts and hitting targets
Experience in a fast-moving tech company, ideally in fintech, payments or financial services
Confidence in having commercial conversations, negotiating and closing deals
A hunter mindset: you're comfortable reaching out to new prospects and opening doors
Intellectual curiosity and an analytical mindset; you use data to find opportunities
Excellent communication skills at all levels, with the empathy to create win-win outcomes
The ability to ruthlessly prioritise and manage your time across a busy portfolio
An eye for detail and a problem-solving mindset
Excellent written and spoken English
A self-starter and fast learner with a scale-up spirit
Nice to have: experience with a CRM such as Zoho

Additional Information Compensation and Benefits

Competitive base salary plus commission
Remote-first work environment with flexible hours
A fast-track career path with personal development and learning budgets
Work closely with the founding team and have a direct impact on the sales strategy and growth
Health Insurance