Shipping & Customs Coordinator

Salary Package: €23,000 to €27,000

About Our Client

Our Client is an established organisation operating within the shipping sector. The Business supports domestic and overseas customers through freight, logistics and risk-management services, combining industry expertise with responsive, client-centred solutions. Its continued success is shaped by forward thinking, dependable service and enduring commercial relationships.

Role Overview

Heroix is collaborating with the Client to recruit a Shipping & Customs Coordinator who will support the accurate and timely handling of import and export formalities. The position involves preparing regulatory paperwork, maintaining up-to-date shipment information and working with relevant stakeholders to facilitate the movement of goods in accordance with applicable customs rules.

Key Responsibilities

Import and Export Administration: Compile, review and process the paperwork required for goods entering or leaving the country.
Customs System Management: Record shipment and declaration details accurately within the relevant clearance platforms.
Regulatory Adherence: Verify that each submission meets current customs legislation and established procedural requirements.
Document Follow-Up: Oversee outstanding clearance paperwork and take the necessary action to keep each consignment progressing.
Internal Coordination: Communicate with colleagues across the Business and provide clear information regarding the position of pending files.
Authority Liaison: Engage professionally with customs officials to support declarations, respond to queries and obtain required information.
Records Administration: Retain complete, well-structured files that allow customs documentation to be retrieved efficiently.
Issue Resolution: Investigate discrepancies or administrative obstacles and contribute to their prompt resolution.
Operational Reporting: Produce summaries of clearance-related work whenever required by management.
Shipment Register: Keep the relevant consignment tracking records accurate, complete and current.
Team Assistance: Undertake general administrative duties that enable the customs function to operate effectively.

Qualifications, Skills and Attributes

Customs Knowledge: A sound working understanding of customs formalities and the documentation associated with international shipments is essential.
Experience: Previous involvement in customs administration, freight, logistics, shipping or a comparable operational setting would be highly beneficial.
Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
Communication Skills: Capable of exchanging information clearly and professionally with colleagues, external authorities and other relevant parties.
Interpersonal Skills: A cooperative approach and the ability to establish productive working relationships across different functions.
Technical Skills: Confident user of Microsoft Office applications, with particularly strong competence in Excel and the ability to work effectively with customs-related software.
Attention to Detail: A precise and methodical approach to entering information, checking documents and maintaining dependable records.
Organisation: Able to coordinate several consignments simultaneously while keeping files orderly and responsibilities under control.
Time Management: Skilled at determining priorities, meeting demanding timeframes and delivering accurate work in a busy environment.
Self-Motivated: A disciplined and resourceful individual who takes ownership of responsibilities and acts without constant supervision.
Results Orientation: Commercially aware, energetic and focused on completing objectives efficiently.
Problem-Solving: Able to assess complications, identify practical solutions and act early to prevent unnecessary delays.
Resilience: Comfortable working under pressure while maintaining accuracy, professionalism and consistent performance.

What's on Offer

Employment: A permanent position offered on a full-time basis.
International Exposure: The opportunity to gain experience within operations serving customers and commercial partners across different markets.
Professional Development: Access to an encouraging workplace where employees can broaden their knowledge and pursue further career progression.
Employee Benefits: A selection of staff benefits forming part of the overall employment package.
Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.

What Heroix Offers

Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
CV Review: Receive candid and constructive feedback to enhance your CV.
Interview Planning: Get personalised preparation sessions prior to your interviews.
Cultural Fit Assessment: Understand the company culture to ensure it is the right environment for you.
Long Term: Gain insights into the role and Company for a long-term, stable career move.
Exclusive Opportunities: Access a broader range of job opportunities.
Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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Licensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025

Shipping & Customs Coordinator

Job Description