We are on the lookout for a Customer Project Executive to manage the customer journey and fulfilment of customer orders up until order completion and delivery, while ensuring accuracy, quality, and timely service.

Tasks, Duties and Responsibilities

Order Estimation
- Prepare and coordinate order estimates based on customer requirements, specifications, quantities, materials, finishing, and delivery requirements.
- Review customer requirements and ensure all relevant details are accurately captured before an order proceeds to production.
- Identify potential issues at the order-entry stage and resolve them before production wherever possible.
Customer Communication and Relationship Management
- Act as the main point of contact for customers following the closing of the sale and communicate professionally and promptly.
- Develop and maintain strong, professional relationships with customers.
- Understand customer expectations and proactively manage communication throughout the order lifecycle, providing customers with regular updates on the progress of their orders and communicating any changes that may affect them.
- Handle customer requests, questions and follow-ups in a timely manner.
Order Fulfilment and Production Coordination
- Monitor orders from confirmation through pre-production, production, finishing, dispatch and delivery.
- Coordinate closely with the Production and Operations teams to ensure orders are progressing according to schedule and follow up internally where necessary.
- Ensure customer specifications are correctly communicated to the relevant internal teams.
- Escalate significant concerns to the Head of Operations where necessary.
- Coordinate Procurement of job-specific materials or consumables.
Administration
- Maintain accurate records of customer communications, order specifications, order-related documentation and any other important information.
- Maintain an up-to-date overview of all active orders and proactively follow up where necessary.
- Maintain effective internal coordination and contribute to improvements.
- Perform any other duties that may be required from time to time.

Requirements

Previous experience in managing customer accounts, order management, sales administration or a similar role.
Customer-focused and professional.
Highly organized and detail-oriented.
Reliable and confident in communicating with clients and colleagues at different levels.
Excellent verbal and written communication skills.
Proficient in computer skills such as Microsoft Office and CRM systems.

What We Offer

Health insurance.
Competitive salary package.
Supportive and collaborative working environment.
Opportunity to work within a dynamic and growing organisation.

Customer Project Executive

Job Description