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Leading and transforming our operational functions, ensuring efficiency, scalability, operational resilience and regulatory compliance while supporting the Company’s continued growth.

Role Purpose

We are seeking an experienced and strategic Head of Operations to lead and transform our operational functions, ensuring efficiency, scalability, operational resilience and regulatory compliance while supporting the Company’s continued growth.

Reporting to the CEO, you will provide strategic leadership across multiple operational functions, drive continuous improvement and automation, strengthen operational controls, and deliver an excellent customer experience.

Operational Strategy & Business Scale
Operational Excellence & Transformation
Performance & Service Delivery
Governance, Risk & Regulatory Compliance
Stakeholder & People Management

Requirements

Proven senior-level experience in operations management within financial services, payments, fintech or another regulated environment.
Demonstrated experience leading multiple operational functions and managing complex, cross-functional teams.
Strong understanding of payment operations, card operations, customer support, onboarding, client monitoring, underwriting, and fraud and chargeback processes.

Head of Operations

Job Description