Meliá Hotels International is currently looking to recruit a Front Office Manager to overlook the operation of the three hotels in Gozo - Hotel BEN Marsalforn - Affiliated by Melia, Palazzo Giuseppe Melia Collection in Victoria and Casa Azure Melia Collection in San Lawrenz on a full-time basis.

Overview

The Front Office Manager ensures the achievement of quality, work ambience, development and operational objectives through room management, achieving the highest occupancy rates possible at the best average rate and ensuring guest satisfaction and maximum care through efficient and excellent service.

Duties & Responsibilities:

Supervise and coordinate all Front Office operations
Ensure the smooth running of shifts and the quality of reception services provided
Ensure compliance with hotel and Melia Hotels International procedures and quality standards
Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations
Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly
Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc.
Set and optimize the team's upselling targets
Conduct ongoing training with existing team members and ensure that new team members are certified as required
Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients.

What are we looking for?

At least 2-3 years of experience in a similar role
High level of English and the knowledge of a second language will be a plus
University degree in Hospitality
Knowledge of PMS Opera Cloud would be a plus
Strong leadership, personnel management, and decision-making skills.

About Us

About Meliá Hotels International

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal-opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

Front Office Manager (Gozo)

Job Description